Core Ops
Keeps the lights on and surfaces who’s about to leave.
- Facility operations, open and close
- Facility upkeep
- CRM hygiene
- Member usage flags
Services
Two engines, run together
Most venues only ever pay someone to bring members in. We run acquisition and retention as one system, so the members you win stay long enough to matter.
ENGINE I
Acquisition
Quality members through the door
- Annual and corporate memberships first
- Fast lead follow-up, tours and demos
- Corporate and group outreach
- Referral systems
- Steering new members toward annual plans, which churn far less
ENGINE II
Retention
Members who stay
- First-30-day onboarding
- Usage monitoring that flags anyone absent 14–21 days
- Save conversations before a cancellation goes through
- Month-to-month to annual conversions
- Community and events that give members a reason to stay
This is the engine almost nobody sells, and it’s where the margin is.
What we measure
Net member growth and retained membership revenue.
Not leads. Not demos. Not impressions.
After the audit
Monthly retainers
Once the numbers are clear, the work is running the system every week. Each level builds on the one before it.
Growth
Everything in Core Ops, plus acquisition and retention.
- Lead generation and demos
- Membership sales
- New-member onboarding sequences
- Save conversations
- Corporate outreach
- Social content: member spotlights and event promotion
Full Partner
Everything in Growth, plus the full member lifecycle.
- Lifecycle email and SMS automation
- Member events and leagues
- Corporate and group programs
- Referral systems
- Full marketing calendar
Retainers from $1,800/month, plus commission on the new memberships we sell. Your level and scope are set from your Member Audit results.
Start with the audit
FAQ
How we work with you
- Are you a marketing agency?
- No. An agency brings in leads and stops there. We run operations, sales and retention, and we’re measured on net member growth.
- How does commission work?
- On top of the retainer, we earn a commission on the new memberships we sell for you. Rates are set in your agreement, so we’re paid more when your membership grows.
- Why do retainers start with an audit?
- Your level and scope are set from real numbers. The Member Audit gives us your churn baseline, so we can show you which level fits and measure every result against it.
Start with the Member Audit
Two weeks, a fixed $750 fee, and a baseline you keep.